Live chat services allow you to interact with a support person in real time. Most of the Windows 7 Help providers offer a live chat facility – you can describe your problem as accurately as possible to the technician at the other end of the line.  Once again you have many options to get the issue rectified. You could follow the instructions from the support engineer and make the necessary checks, changes etc. on your own, or in a few cases you could also opt for remote support, whereby the support guy accesses your system remotely, troubleshoots and rectifies the problem. These services come at a cost though and you need to check for the authenticity of the service provider before allowing access to your PC.

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